Faqs – Billiards Depot

Faqs?

What products do you sell?
We specialize in billiard boards, snooker cues, pool cues, cue cases, chalk, gloves, cue tips, training aids, and other essential billiards accessories.
Do you sell both snooker and pool equipment?
Yes, we offer a wide selection of equipment for both snooker and pool players, including specialized cues and tables for each game type.
Are your products suitable for beginners?
Absolutely! We carry cues and tables ideal for beginners, as well as advanced gear for seasoned players and professionals.
Do you offer branded billiard equipment?
Yes, we partner with trusted brands known for quality, durability, and performance in the cue sports industry.
Can I get expert advice before buying?
Definitely! Our support team is made up of billiards enthusiasts who are happy to help you choose the right product based on your needs and skill level.

Do you ship nationwide?
Yes, we offer fast and reliable shipping to all regions nationwide. Delivery times and charges may vary based on location.
How long does delivery take?
Most orders are processed within 24–48 hours and delivered within 3–7 business days, depending on your location.
Do you offer international shipping?
Currently, we primarily ship within the country. Please contact us for special international shipping requests.
Is shipping free?
We occasionally offer free shipping promotions. Shipping costs are calculated at checkout based on the weight and delivery address.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor its delivery status in real time.

What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, and other secure payment gateways to make checkout easy and safe.
Is your checkout secure?
Yes. We use advanced encryption technology to protect your personal and payment details during checkout.
Can I pay in installments?
We are working to introduce flexible payment options. Please contact our support team to learn about any available plans.

What is your return policy?
We offer a 30-day return policy on most items. Products must be returned unused and in original packaging.
How do I initiate a return?
To request a return, please contact our support team with your order number and reason for return. We’ll provide you with return instructions.
Do you charge restocking fees?
In most cases, we do not charge restocking fees, but certain large items like billiard tables may incur handling costs.
When will I receive my refund?
Refunds are processed within 7–10 business days after we receive and inspect the returned item.

How do I choose the right cue?
Consider your height, playing style, experience, and the game type (pool or snooker). Our product pages and support team can help you decide.
Do you offer customized cues?
Some of our premium cues offer customization options such as tip size, weight, and engraving. Contact us for details.
How should I care for my cue?
Store your cue in a cue case when not in use, avoid exposure to heat or moisture, and clean it regularly with a cue cloth or conditioner.
Do you sell replacement tips and parts?
Yes, we carry a variety of cue tips, ferrules, chalk, and accessories to help maintain or upgrade your equipment.
Can I assemble the table myself?
Some tables are designed for easy home assembly, while others may require professional installation. Instructions are included with all products.