Shipping Policy

Contact Email: info@billiardsdeport.com

At Billiards Depot, we are committed to delivering your orders promptly, securely, and efficiently. This Shipping Policy outlines our delivery terms, timelines, and related information for all customers purchasing through our website.

1. Shipping Coverage

We currently ship to all states within the United States of America and Singapore.

2. Order Processing Time

All orders are processed within 1-3 business days (Monday through Friday), excluding weekends and public holidays.
Orders placed after 07 PM will be processed the following business day.
Once processed, you will receive a confirmation email with your tracking information.

3. Order Cut-Off Time

06 PM (GMT-05:00) Eastern Standard Time (New York).
Orders placed after 06 PM will be processed the following business day.

4. Delivery Timeframe

Standard Delivery (Within Singapore): 6–8 business days ( Monday-Friday)
Standard Delivery (Within the United States): 8–10 business days ( Monday-Friday)

Please note: Delivery timelines may vary due to external factors such as public holidays, weather, or courier delays.

5. Shipping Rates

Shipping fees are calculated at checkout based on item size, weight, and delivery location.

6. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this to monitor the status of your shipment in real time through our logistics partner’s tracking system.

7. Delivery Attempts

For home deliveries:

If no one is available to receive the package, our delivery partner will contact you to reschedule or leave a notification.
After multiple failed attempts, the package may be returned to us. Reshipping will require an additional fee.

8. Damaged or Missing Items

Please inspect your order upon delivery. If your item is:

Damaged
Incorrect
Missing items

Contact us within 48 hours at info@billiardsdeport.com with your order number and supporting photos. We will resolve the issue promptly.

9. Special Delivery Requests

If you have specific delivery instructions (e.g., preferred delivery times, access issues, gift packaging), kindly include them in your order notes at checkout or email us directly after placing your order.

10. Contact Us

For questions or concerns about your shipment, feel free to reach out:

📧 Email: info@billiardsdeport.com