Contact Email: info@billiardsdeport.com

At Billiards Deport, we are committed to delivering your orders promptly, securely, and efficiently. This Shipping Policy outlines our delivery terms, timelines, and related information for all customers purchasing through our website.

1. Shipping Coverage

We currently ship to all states within the United States of America. For international orders, please contact us at info@billiardsdeport.com to discuss shipping availability, rates, and options.

2. Order Processing Time

• All orders are processed within 24 to 48 hours, excluding weekends and public holidays.

• Orders placed after 5 PM will be processed the following business day.

• Once processed, you will receive a confirmation email with your tracking information.

3. Delivery Timeframe

• Standard Delivery (Within Singapore): 3–7 business days

• Express Delivery (Optional): 1–3 business days (additional charges may apply)

• Large Items (e.g., billiard tables): 5–10 business days due to specialized handling and transport

Please note: Delivery timelines may vary due to external factors such as public holidays, weather, or courier delays.

4. Shipping Rates

• Shipping fees are calculated at checkout based on item size, weight, and delivery location.

• Express and large-item delivery may incur additional fees, which will be clearly displayed before you complete your purchase.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this to monitor the status of your shipment in real-time through our logistics partner’s tracking system.

6. Delivery Attempts

For home deliveries:

• If no one is available to receive the package, our delivery partner will contact you to reschedule or leave a notification.

• After multiple failed attempts, the package may be returned to us. Reshipping will require an additional fee.

7. Damaged or Missing Items

Please inspect your order upon delivery. If your item is:

• Damaged

• Incorrect

• Missing items

Contact us within 48 hours at info@billiardsdeport.com with your order number and supporting photos. We will resolve the issue promptly.

8. Special Delivery Requests

If you have specific delivery instructions (e.g., preferred delivery times, access issues, gift packaging), kindly include them in your order notes at checkout or email us directly after placing your order.

9. Contact Us

For questions or concerns about your shipment, feel free to reach out:

📧 Email: info@billiardsdeport.com