At Billiards Deport, we stand behind the quality of our products and are committed to your satisfaction. This Warranty Policy outlines the terms and conditions under which our products are covered and your rights as a consumer under Singaporean law.

1. Warranty Coverage

We offer a limited warranty on all eligible products purchased directly from Billiards Deport, covering manufacturing defects in materials and workmanship under normal use.

• Cues & Cue Cases: 1-year limited warranty

• Billiard Tables: 2-year limited warranty

• Accessories (e.g., chalk, gloves, tips): 6-month limited warranty

2. What Is Covered

This warranty covers:

• Warping or structural defects in cues under normal playing conditions

• Manufacturing flaws or material failures in cue cases and accessories

• Table surface irregularities, leg defects, or frame issues not caused by misuse

3. What Is Not Covered

This warranty does not cover:

• Damage caused by misuse, abuse, accidents, or improper maintenance

• Warping caused by moisture, heat, or environmental factors

• Normal wear and tear, including chalk marks, scuffing, or cosmetic fading

• Products purchased from unauthorized resellers

4. Warranty Claim Process

To make a warranty claim:

1. Email us at info@billiardsdeport.com with the following:

   • Your order number and full name

   • A description of the issue

   • Clear photos or videos of the defect

2. Our support team will assess your claim and may request the product to be returned for inspection.

3. If your claim is approved, we will either:

   • Repair the item at no cost

   • Replace the defective item with an identical or equivalent product

   • Issue a partial or full refund, depending on the situation

Please allow up to 7 business days for claim processing.

5. Limitations of Liability

This warranty is non-transferable and applies only to the original purchaser. Our liability is limited to the repair or replacement of defective items. Under no circumstances shall Billiards Deport be liable for incidental or consequential damages, unless required by law.

6. Your Rights Under Singapore Law

Under the Consumer Protection all consumers are entitled to receive goods that are:

• Of satisfactory quality

• Fit for the purpose

• As described and match the sample or model shown

If a product is found to be defective within 6 months of delivery, you may be entitled to a repair, replacement, or refund, even outside of our standard warranty terms. This warranty policy does not limit or exclude your statutory rights.

If you have any questions or need help with a warranty claim, please contact us at:

📧 info@billiardsdeport.com